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Bug 1468986

Summary: Unable to scan images from my Samsung C480
Product: [Fedora] Fedora Reporter: bugzilla
Component: sane-backendsAssignee: Nils Philippsen <nphilipp>
Status: CLOSED DUPLICATE QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 26CC: nphilipp, thibault.north, zdohnal
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Hardware: x86_64   
OS: Linux   
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Fixed In Version: Doc Type: If docs needed, set a value
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Clone Of: Environment:
Last Closed: 2018-01-02 12:51:25 UTC Type: Bug
Regression: --- Mount Type: ---
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Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Description Flags
strace from simple scan none

Description bugzilla 2017-07-10 07:44:56 UTC
Description of problem:
When i scan anything with simple-scan or xsane, i get no output. No pdf, no jpeg etc. 
When i use simple-scan from command line, i get this:
[oli@localhost ~]$ simple-scan 

** (simple-scan:3529): WARNING **: Couldn't connect to accessibility bus: Failed to connect to socket /tmp/dbus-VyBnaDskbT: Connection refused
Not a JPEG file: starts with 0x00 0x00

The same happens when i try it as root.
I assume it is a sane-backends bug, but i am not 100% sure if its a sane problem. 



Version-Release number of selected component (if applicable):
[root@localhost oli]# rpm -qa | grep sane
kf5-libksane-16.12.3-1.fc26.x86_64
xsane-common-0.999-21.fc26.x86_64
sane-backends-1.0.27-2.fc26.x86_64
sane-backends-libs-1.0.27-2.fc26.x86_64
sane-backends-drivers-scanners-1.0.27-2.fc26.i686
ksaneplugin-16.12.3-1.fc26.x86_64
sane-backends-daemon-1.0.27-2.fc26.x86_64
sane-frontends-1.0.14-24.fc26.x86_64
sane-backends-drivers-cameras-1.0.27-2.fc26.i686
sane-backends-drivers-cameras-1.0.27-2.fc26.x86_64
sane-backends-drivers-scanners-1.0.27-2.fc26.x86_64
libksane-15.08.3-4.fc26.x86_64
xsane-0.999-21.fc26.x86_64
sane-backends-libs-1.0.27-2.fc26.i686
[root@localhost oli]# rpm -qa | grep cups
cups-filters-libs-1.13.4-2.fc26.x86_64
cups-libs-2.2.2-6.fc26.i686
cups-pk-helper-0.2.6-2.fc26.x86_64
cups-filters-1.13.4-2.fc26.x86_64
python3-cups-1.9.72-11.fc26.x86_64
cups-client-2.2.2-6.fc26.x86_64
cups-2.2.2-6.fc26.x86_64
bluez-cups-5.45-1.fc26.x86_64
cups-filesystem-2.2.2-6.fc26.noarch
cups-libs-2.2.2-6.fc26.x86_64
gutenprint-cups-5.2.12-4.fc26.x86_64
[root@localhost oli]# rpm -qa | grep dbus
dbusmenu-qt-0.9.3-0.12.20150604.fc26.x86_64
libdbusmenu-gtk3-16.04.0-2.fc26.x86_64
libdbusmenu-gtk2-16.04.0-2.fc26.i686
dbus-libs-1.11.14-1.fc26.i686
libdbusmenu-16.04.0-2.fc26.i686
libdbusmenu-gtk3-16.04.0-2.fc26.i686
python3-dbus-1.2.4-6.fc26.x86_64
dbus-glib-0.108-2.fc26.x86_64
jack-audio-connection-kit-dbus-1.9.10-8.fc26.x86_64
dbus-libs-1.11.14-1.fc26.x86_64
python3-slip-dbus-0.6.4-6.fc26.noarch
abrt-dbus-2.10.3-1.fc26.x86_64
dbusmenu-qt5-0.9.3-0.12.20150604.fc26.x86_64
libdbusmenu-16.04.0-2.fc26.x86_64
dbus-x11-1.11.14-1.fc26.x86_64
qt5-qdbusviewer-5.7.1-5.fc26.x86_64
dbus-python-1.2.4-6.fc26.x86_64
libdbusmenu-gtk2-16.04.0-2.fc26.x86_64
dbus-1.11.14-1.fc26.x86_64
kf5-kdbusaddons-5.35.0-1.fc26.x86_64


How reproducible:
Start a scan with Samsung C480W

Steps to Reproduce:
1. Input a paper 
2. Start a scan
3. Nothing will be saved to the filesystem, the applications are not able to handle the output of the scanner

Actual results:
No image in xsane nor simple-scan, nothing to save

Expected results:
a preview which i can save to filesystem

Additional info:
In windows its working as expected with drivers from Samsung

Comment 1 bugzilla 2017-07-10 07:45:31 UTC
Created attachment 1295721 [details]
strace from simple scan

Comment 2 Zdenek Dohnal 2018-01-02 12:51:25 UTC

*** This bug has been marked as a duplicate of bug 1530216 ***