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Bug 85797
| Summary: | when trying to change configuration, print manager reports "tray empty" | ||
|---|---|---|---|
| Product: | [Retired] Red Hat Linux | Reporter: | Elton Woo <elwoo> |
| Component: | cups | Assignee: | Tim Waugh <twaugh> |
| Status: | CLOSED RAWHIDE | QA Contact: | Ben Levenson <benl> |
| Severity: | medium | Docs Contact: | |
| Priority: | medium | ||
| Version: | 9 | CC: | me |
| Target Milestone: | --- | ||
| Target Release: | --- | ||
| Hardware: | athlon | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | 1.1.19-1 | Doc Type: | Bug Fix |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2003-05-29 21:38:11 UTC | Type: | --- |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
This message originates in CUPS. I've seen it too actually. USB printer? Now that I look this seems to be due to the kernel:
backend/usb.c:237:
if (ioctl(fd, LPGETSTATUS, &status) == 0)
{
fprintf(stderr, "DEBUG: LPGETSTATUS returned a port status of %02X...\n",
status);
if (status & LP_NOPA)
fputs("WARNING: Media tray empty!\n", stderr);
else if (status & LP_ERR)
fputs("WARNING: Printer fault!\n", stderr);
else if (status & LP_OFFL)
fputs("WARNING: Printer off-line.\n", stderr);
}
So perhaps the kernel is returning the wrong values?
I've seen this message with a USB-connected HP DeskJet 990C. What printer are
you using, and with what connection?
I am using a Lexmark Z53 connected via an Atmel 4-port USB hub. Default kernel is kernel-2.4.20-2.48 and I am currently logged in using kernel-2.4.20-2.54. The problem occurs with either kernel. I keep switching between these kernels due to ongoing problems with CD burning. Think this might be fixed in CUPS 1.1.19. now the Printer Configuration app (print manager) just hangs with the message: "Loading printer information, Please wait..." (and wait, and wait, and *wait*.....). I'm forced to kill the print manager session. This happens either when loading _during_ a print job, or without any print job in the queue. kernel-2.4.20-9.athlon.rpm in now the default, with the following package versions cups-1.1.19-0.rc5.3.i386.rpm cups-libs-1.1.19-0.rc5.3.i386.rpm printman-0.0.1-0.20021202.14.i386.rpm What version of redhat-config-printer? Run it from the command line. I did a clean reinstall of the sytem, and print configuration works ok now with redhat-config-printer-0.6.47-1, cups-libs-1.1.17-13, cups-1.1.17-13. The sluggishness may have been caused by other packages that I had installed from rawhide. (...sorry about that!). |
From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.2.1) Gecko/20030221 Description of problem: While printing, I attempted to change the printer configuration via printman. This returns an erroneous message: "tray empty". Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1. Send a job to print, and *while the job is printing* 2. Start Print Manager 3. Try changing the printer, and / or printer options Actual Results: Printman reports "tray empty!" Expected Results: Printman should say: "printer IN USE" Additional info: If this message is sent from a remote printer (mine is local), it would be "mis-informative".